Terms and Conditions
In force from 6 September 2026.
This page sets out how DESCOBRILANÇA UNIPESSOAL LDA sells services through allcountries.online, and what happens when things do not go to plan: a class moves, you change your mind, a payment goes through twice. Buying a programme or a gift card, or creating an account, means you accept these terms. Worth reading before you pay rather than after.
1. Who you are buying from
Your contract is with:
Company name: DESCOBRILANÇA UNIPESSOAL LDA
Legal form: Sociedade por quotas, unipessoal (a private limited company with a single shareholder)
Registered office: Rua 2 da Matinha, Urbanização da Matinha, Lote A, 5D, Armazém J, 1950-073 Lisboa, Portugal
Company number (NIPC): 516940503
Email: team@allcountries.online
Phone: +351 910 252 165
These details are published under article 10 of Decreto-Lei n.º 7/2004 (the Portuguese e-commerce decree-law).
Synthesis Open Gate Portugal Association is a separate non-profit legal entity. We run some of the events at the venue together with the Association, but orders placed on this site are contracts with DESCOBRILANÇA UNIPESSOAL LDA, and DESCOBRILANÇA UNIPESSOAL LDA answers for them.
2. Who these terms apply to
They apply to everyone who buys from us through this site.
Some of the rights below belong to consumers only. A consumer is a person buying outside their trade or profession (article 2 of Lei n.º 24/96, the Portuguese Consumer Protection Act). If you buy as a company or as a sole trader for your business, the 14 day right of withdrawal does not apply to you; your contract and the general rules of the Civil Code do. We flag those points where they arise.
3. What we sell here, and what is free
What you can pay for on allcountries.online is access to educational programmes made of recorded classes, and gift cards. Right now there is one such programme: the "Brain school for adults" plan, 100 €, three months, eight video classes.
What works without a purchase: your account, the discussion groups, the chat, file sharing, and the contact forms. The rules for what you write and upload there are in module 3.
Tickets and event registration do not happen on this site. They live at allportugalevent.com. Enrolling a child in classes happens at allportugalsmartacademy.com.
What each item includes and what it costs is on its own page. Where an item has its own rules, they sit in a module at the end of this document, and that module is part of your contract in the same way as the main text.
4. Placing an order, and when the contract starts
You choose an item, fill in what we need, and go to checkout.
On the last screen before payment we show the contents of the order and the total you will pay. Until you press the button, you can go back and correct anything.
The button that completes the order says clearly that pressing it means you have to pay. No other button creates a paid order.
The contract starts when we confirm your order by email. That message lists what you bought, what you paid, and includes these terms.
If no confirmation arrives within a day, check your spam folder and write to us. Usually it is a typo in the address.
We may decline an order if the item is no longer available, if the price or description contained an obvious error, or if payment did not go through. We will tell you, and refund anything already taken.
5. Prices and tax
All prices are in euros.
If you are a consumer, the price you see is the price you pay. It includes VAT and every other tax and mandatory charge. Nothing is added at the payment step. This follows Decreto-Lei n.º 138/90 (the Portuguese decree-law on price indication) and article 8 of Lei n.º 24/96.
Where a price is aimed at businesses and shown net of VAT, we say so next to the price itself, together with the rate that will be added at payment. A net price is never presented to a consumer as the final one.
Prices change over time. Your order is governed by the price shown when you placed it, which is the price in your confirmation.
6. Payment
Payments are processed by Wix. Your card details go to the payment provider; we neither see nor store them.
We issue the invoice to the details you enter at checkout. If you need the invoice made out to a company, enter the company details and tax number before you pay: once the document is issued, the payer cannot be changed in the tax system.
If a payment is taken twice, send us the date and the amount. We will check and refund the difference.
7. When the service happens
Access to an educational programme made of recorded classes opens after payment, for the period stated on the programme page. That period runs from the moment access opens.
A gift card reaches the buyer's email as soon as the payment goes through.
Classes and events at the venue that are not booked through the site are agreed with you separately, by email or messenger, and these terms apply to them in the part that covers payment, the venue rules and your data.
8. Your 14 day right of withdrawal
This section applies to consumers, and to contracts concluded through the site.
8.1. The period. You have 14 calendar days to withdraw from the contract without giving a reason. The clock starts on the day the contract is concluded, meaning the day we confirm it.
8.2. How to withdraw. Any clear statement that you are withdrawing is enough: an email to team@allcountries.online, a message to +351 910 252 165, a letter to our registered office. Quote your order number. You may use the model form below, but you do not have to.
Sending your statement before the period ends is enough to meet the deadline. We will acknowledge it.
8.3. Model withdrawal form.
To: DESCOBRILANÇA UNIPESSOAL LDA, Rua 2 da Matinha, Lote A, 5D, Armazém J, 1950-073 Lisboa, team@allcountries.online
I hereby give notice that I withdraw from my contract for the supply of the following service:
Order number:
Ordered on:
Name of consumer:
Address of consumer:
Signature of consumer (only if this form is sent on paper):
Date:
8.4. Getting your money back. We refund everything you paid. The refund period is set by law: 14 days from the day we learn of your decision. The money goes back by the method you used to pay, at no cost to you.
8.5. If the service has already started. You may ask us to start before the 14 days are up. If you then withdraw, you pay for the part already delivered, in proportion to the contract as a whole.
8.6. Legal basis. Decreto-Lei n.º 24/2014 (the Portuguese decree-law on distance and off-premises contracts), articles 4, 10 and following.
9. When the right of withdrawal does not apply
The law lists cases where there is no 14 day right. We have to tell you in advance, so here it is plainly (article 17 of Decreto-Lei n.º 24/2014):
9.1. Digital content not supplied on a physical medium, where supply began with your express consent and your acknowledgement that the right is lost. This covers the recorded classes in our educational programmes. We ask for that acknowledgement as a separate step, never bundled into a general "I accept the terms" box. If you never gave it, your right of withdrawal is intact.
9.2. Services fully performed, on the same conditions: you expressly asked us to start before the period ended, and acknowledged that you lose the right once the service is complete.
If you believe the right of withdrawal does apply to your situation, write to us and we will look at it on the merits.
10. If we cancel or move something
We try not to, and sometimes it happens anyway: a speaker falls ill, the power goes out, the venue becomes unavailable.
If we cancel a class or a session you paid for, you get everything you paid back in full, with no deductions, by your original payment method.
If we move it to another date, your order carries over to the new date. If the new date does not suit you, write to us and we will refund you.
If we discontinue an educational programme, we refund the unused part of the access period.
We do not cover your related costs, such as travel or accommodation, except where the cancellation was our fault and the law requires more of us.
11. Your account
Some parts of the site need an account: your member area, the groups, the chat, file sharing, and access to the programmes you bought.
Look after your password: anything done from your account counts as done by you. Tell us at once if you see a login that was not you.
Use real details. A confirmation or your access to a programme cannot reach a wrong email address.
You can ask us to delete your account at any time by writing to team@allcountries.online. Orders and accounting documents stay with us: Portuguese tax law requires us to keep them. What happens to your personal data is set out in our Privacy Policy.
If nobody signs in for 36 months in a row, we write to the address the account is registered to and delete it 30 days later.
12. Our content
Text, photography, video, audio, logos and site design belong to DESCOBRILANÇA UNIPESSOAL LDA or are used by us under licence. Copying them or using them commercially without our written permission is not allowed. Sharing a link is always fine.
The recorded classes in an educational programme are for you personally. Passing on your access, posting the recordings and distributing them are not allowed.
Some materials we publish as free to download and use. Where that is the case, the page says so and states the conditions.
13. Rules at the venue
All Portugal Space is at Rua 2 da Matinha, Lote A, 5D, Armazém J, 1950-073 Lisboa. When you come to an event or a class, you follow the venue rules and the safety instructions of the organisers.
We may refuse entry or ask someone to leave where a person is in a state that puts themselves or others at risk, or is disturbing other guests.
Where an event has an age limit, its page says so. A child comes to an event with an adult unless the page says otherwise.
14. Photography and filming at the venue and at our events
We film our own events: conferences, concerts, workshops, open classes. The pictures exist so we can show how an evening actually went, let someone still deciding see the room before they commit, and put together the announcement for the next one. That is the whole of it. We do not sell this material and we do not hand it to anyone else to advertise with.
14.1. You hear about it before you walk in
Where a photographer or a camera operator is working, the event page says so and a sign at the front desk says so again. Where there is no filming, there is no sign, and that is an answer too.
14.2. A wide shot and a portrait are not the same thing
The room, the stage, the queue at the coffee table, the general feel of the evening: that is reporting on a public event, and we film it on our legitimate interest in showing what we do, article 6(1)(f) GDPR. You can object to it under article 21 GDPR, and the next clause says how.
A close-up, a portrait, an interview to camera, a frame where you are the subject: for those we come over, ask, and film only if you say yes, article 6(1)(a) GDPR. The right to your own image is protected by article 79 of the Portuguese Civil Code (Código Civil), and walking into an event does not sign it away.
14.3. How to say no
Tell the front desk when you arrive, or write ahead to team@allcountries.online. There is no form to fill in and no reason to give.
What happens next: we note you on the list, tell the photographer and the camera operator, and seat you outside the filming area if you would like that. If it only occurs to you once you are in the room, catch any of the organisers. A word at the time is far easier than hunting for yourself across a hundred frames afterwards.
Saying no costs you nothing. You take part exactly as everyone else does, your seat stays as it is, and nobody will ask you why.
14.4. Children: separate consent from a parent, given in advance
The general rule above does not apply to children, and we do not apply it. A child appears in published material only where a parent or other legal guardian has given written consent before the event. As its own document, not as a tick box at checkout, and certainly not implied by the fact that the child was brought along.
We ask for that consent ahead of time, by email to team@allcountries.online or at the door of a children's event. It can be withdrawn at any moment, with no reason needed, and once it is withdrawn we take published material down under clause 14.5.
Refusing changes nothing about your child's place in the group or how they are treated.
14.5. Taking down something already published
Write to team@allcountries.online. Send us the link and tell us where to look for you: the minute in the video, the row in the photograph. With that we find the frame in an hour instead of a week.
We reply within five working days and remove the material from our pages and our own social accounts within fourteen days of that reply.
What we can and cannot do. From the site, the gallery and our own accounts, it goes. Where a publication has already reprinted a frame or another guest has reshared it, we will write and ask, but we cannot answer for someone else's platform. A print run already distributed cannot be recalled, and promising otherwise would be dishonest.
14.6. Guests film too
Filming for yourself is fine. Publishing other people's faces without their agreement is not, and that rule applies to you exactly as it applies to us. Filming for commercial sale, or a professional set-up with lights and tripods, needs to be agreed with us beforehand: partly so the aisles stay clear, partly so nobody who asked to stay out of shot ends up in yours.
15. Liability
We are responsible for delivering the service as described on the site.
Information on the site is general and does not replace advice from a lawyer, a doctor, an accountant or another professional. That applies to the content of events, talks and educational programmes too.
We do not limit our liability where the law does not allow us to: for death or personal injury, for intent and gross negligence, and for breach of consumer rights.
We are not liable for site downtime caused by the platform, the payment provider or a telecoms operator, though we will make reasonable efforts to get things working again.
16. Complaints and the complaints book
Write to us first at team@allcountries.online. Most situations resolve in one exchange, faster than any formal route. We answer written complaints within a reasonable time.
If that does not settle it, you can file through the electronic complaints book at https://www.livroreclamacoes.pt/inicio. It is a government service and your complaint reaches the supervisory authority directly. This is required by Decreto-Lei n.º 156/2005 (the Portuguese decree-law on the complaints book), as amended.
The complaints book is registered to DESCOBRILANÇA UNIPESSOAL LDA. The physical book is kept at the venue and handed over on request.
17. Governing law and courts
Portuguese law governs these terms and any contract made under them.
If you are a consumer, this does not remove the protection given to you by the law of the country where you normally live, and you may bring proceedings in the courts of your own place of residence.
18. Language
allcountries.online is written in Russian, and the Russian version opens at allcountries.online/ru. Anyone who types the address without an ending gets the English version by default. The Portuguese version is published separately. These terms exist in all three languages and say the same thing in each.
Your contract is made in the language you used at checkout, and the version of these terms in that language governs it.
If the versions differ, the reading more favourable to the consumer applies.
You are welcome to write to us in Russian, English or Portuguese about anything on this page.
19. Changes
We may update these terms. A new version applies from the day it is published, and covers orders placed after that. Your existing order stays under the version in force when you placed it, which is attached to your confirmation email.
20. The whole agreement
Everything that governs your contract with us is in this document and on the page of the item you bought. We do not point you at rules kept somewhere else, and we do not apply terms you had no chance to read before paying.
This follows Decreto-Lei n.º 446/85 (the Portuguese decree-law on general contractual terms): a term that was not communicated to you in full and in advance does not form part of the contract.
If any clause turns out to be invalid, the rest stay in force.
21. Contact
DESCOBRILANÇA UNIPESSOAL LDA
Rua 2 da Matinha, Urbanização da Matinha, Lote A, 5D, Armazém J, 1950-073 Lisboa, Portugal
+351 910 252 165
allcountries.online
Module 1. Educational programmes with access to recordings
M1.1. What this covers. Programmes you buy on this site and receive as access to recorded classes and materials for a set period. Right now that is the "Brain school for adults" plan: 100 €, three months, eight video classes.
M1.2. What you get. The contents of the programme, the number of classes and the length of access are on the programme page. The period runs from the moment access opens.
M1.3. Access opens at once, and that changes your right of withdrawal. Before you pay, we ask you separately whether you want access immediately. If you say yes, you are agreeing that performance starts before the 14 days are up, and acknowledging that once access has been given in full you lose the right of withdrawal (article 17 of Decreto-Lei n.º 24/2014). If you do not give that agreement, access opens once the 14 days have passed, and throughout that time you can withdraw and get your money back.
M1.4. What you need. An internet connection and a browser. The recordings are not downloadable.
M1.5. Access is personal to you. Passing on your login, posting the recordings and distributing the materials are not allowed. If that happens we may close your access, having told you first.
M1.6. If something does not work. Write to team@allcountries.online and describe the problem. Where the fault is ours and we do not fix it within a reasonable time, we either extend your access by the time you lost or refund the unused part, whichever you prefer.
M1.7. If we discontinue a programme. We refund the unused part of the access period.
Module 2. Gift cards
M2.1. What it is. A gift card is prepaid value you can spend on our services on this site. The code goes to the buyer's email, and the buyer can forward it to anyone.
M2.2. Validity. Stated on the card itself and in the purchase email. By default it runs for 12 months from the date of purchase.
M2.3. Spending it in parts. You do not have to use the card in one go. Whatever is left stays on the card and works on your next purchase, within the validity period.
M2.4. If it has expired. Write to team@allcountries.online. We will look at extending it. The money was paid, and closing that conversation with one line in a policy is not how we want to handle it.
M2.5. Cash. Gift cards are not exchangeable for cash, except where the law says otherwise.
M2.6. A lost card. The code is effectively a key. If the email went missing, write to us with the purchase date and we will search our system. If someone else got hold of the code and spent it, we cannot restore the value.
M2.7. Orders above the card value. You pay the difference the usual way at checkout.
M2.8. Refunding an order paid by gift card. The value returns to the card rather than to your bank. Where part of the order was paid in money, that part goes back the way it came.
Module 3. Groups, chat, files and material you upload
M3.1. What this covers. Group posts, comments, chat conversations, files, photographs, text and video you upload to the shared area and to forms on this site.
M3.2. Group discussions are visible from outside. An open group on this site is indexed by search engines. What you write in one can be read by people who are not in the group. If that is not what you want, do not post there what you are not ready to show a stranger.
M3.3. The site chat. The chat is a direct line to us. It is not a round-the-clock support desk: we answer during working hours. How long we keep the conversation is set out in the Privacy Policy.
M3.4. It stays yours. Uploading something gives us permission to store it and show it on the site, in the section and for the purpose you uploaded it for. That is the whole of it: we do not sell your material and we do not pass it to anyone else for their own use.
M3.5. Third party rights are your responsibility. Upload only what you have the right to upload. That covers photographs taken by others, music, fonts, other people's text, and images of people. If a rights holder complains about material you uploaded, the complaint is yours to answer.
M3.6. Photographs of people and children. Do not upload photographs of other people without their agreement. Where the photograph shows a child, the agreement comes from a parent or other legal guardian.
M3.7. Other people's personal data. Do not post contact details, documents or information about other people.
M3.8. What we take down. Anything unlawful, anything that infringes someone's rights, and anything plainly out of place: insults, harassment, unagreed advertising, pornography, incitement to violence. We remove it without warning and tell the author.
M3.9. Taking down your own material. Write to us and we will remove it. Give us a reasonable window for the technical side.
M3.10. Storage. We are not an archive. Keep your own copies of anything that matters to you.